Frequently Asked Questions

DraughtMaster is the biggest innovation to happen to draught beer in 50 years. The system keeps beer sealed-in and untouched from the brewery to the moment it comes out of the tap.

Nothing comes into contact with the beer, keeping it perfectly fresh for 6x longer than the old steel keg system.

Both systems use the same patented DraughtMaster technology where a PET keg is compressed by air and nothing is allowed to touch the beer.

The difference is in the area of use: The Modular20 system is a fixed installation for larger bars with more taps. The Flex20 system is a mobile unit that can be used in small spaces and outdoors, or in addition to the Modular20 installation for peak times with high demand.

The DraughtMaster Select10 is a table top solution and builds on the same technology as DraughtMaster Flex20. The main difference is the size of the keg which is only ten litres instead of twenty litres.

Select10 is only available in Italy, France and Switzerland.

The most suitable system for your needs therefore depends on your volume. In general you can say that Flex20 is ideal for small to medium-sized outlets and Modular20 for medium to large outlets. Please contact our Commercial Support to get advised on which solution is right for you.

DraughtMaster uses an innovative way of dispensing draught beer, which is connected to your existing beer lines, beer cooler and beer tap:

• Compressed air is pumped into the pressure chamber. Nothing comes into contact with the beer, keeping it pure. By not adding CO₂, your costs are reduced, there is less maintenance and you get a consistently good beer
• The keg is squeezed and fresh beer is pressed out. Freshness is increased from 7 days maximum for steel kegs to a minimum of 31 days with DraughtMaster’s closed system
• Beer is pushed through the tap to create the perfect beer. Flexible, semi-automatic line cleaning and one-way kegs keep things fresh and simple.

Our new DraughtMaster system offers you a range of benefits that all other draught beer dispense systems cannot:

• Better returns. With less chance of beer going to waste, you can offer a greater variety of beers – and refresh your returns too.
• Lasting quality. Whilst beer in steel kegs can start to go off after 5 days, the sealed-in DraughtMaster system means beer stays consistently fresh for a minimum of 31 days.
• Greater variety. With beer staying fresher for 6x longer than standard, you can offer customers a wider choice of beers on tap, without the worry of it going to waste.
• Greener future. Market data shows that our lighter PET kegs have a smaller carbon footprint, producing less CO₂ than glass bottles.
• Refreshed service. With less need for technical support, our new Service Program can help you focus on improving the whole draught beer experience and your business.
• More beer, more space, more time. Our lighter kegs free up storage space and time that’s usually spent cleaning lines and managing CO₂ levels.

Recycling systems vary by country- please check with your local DraughtMaster supplier for additional information.

If you are interested in receiving further information on DraughtMaster, simply use our contact form and we will come back to you.

The 5 litre HomeDraught system is an old draught beer system currently only available in Portugal. The system was de-listed in other markets in recent years.

The 5 litre kegs can be sourced through some distributors, please contact your local market for more information.

DraughtMaster is a commercial draught beer system and at the moment not available for private homes.

As our new system keeps beer fresher 6x longer than standard, you can have slower selling beers on tap without worrying that they will go to waste. With our beer staying fresh for so long, you can broaden your portfolio to offer a whole new range of draughts, including Craft, Speciality or Seasonal varieties.

DraughtMaster offers a great portfolio of beer brands in each of our markets. Please check with your local DraughtMaster supplier for additional information.

For 50 years, draught beer has been delivered in steel kegs, which only keep beer fully fresh for around 5 days. Clearly, this makes it tricky to offer choice, without the risk of beer going to waste.

With DraughtMaster you no longer need CO₂ bottles, whereas a steel draught beer installation needs CO₂ to press out the beer from the keg to the tap. DraughtMaster squeezes the PET keg to deliver fresh pressed beer to the tap. Unlike steel kegs that, once opened, begin to deteriorate and only stay fully fresh for up to 5 days, our sealed-in system keeps beer fresh from the first drop to the last, for a minimum of 31 days.

There’s also no added CO₂, so the beer stays unchanged from the brewery to the glass. In standard kegs, however, constant adjustment of CO₂ can lead to an uneven foamy head and a rather sorry-looking pint.

You cannot combine the DraughtMaster system with a traditional steel dispense system. Having two different draught beer dispense systems next to each other is possible but depends on your current set up. For detailed information please contact your Technical Support, we are happy to advise and find the right solution for your business.

For the Flex20 you do not have to change anything as it is a mobile draught beer unit, ready to use once plugged in. When changing to DraughtMaster Modular20 you might not have to change your whole draught beer installation. Components like the cooler, your current python, counter and tap can stay just where they are. Contact our Technical Support for a personalised consultation.

With the Flex20 system you do not need to do any more line cleaning – every DraughtMaster keg comes with a brand new tube to ensure perfect quality every time.

The Modular20 system offers you a flexible semi-automated cleaning function. That way you can decide when cleaning fits in with your business planning the best. And the best part: cleaning is really easy and takes only a few minutes.

No – as DraughtMaster uses compressed air to drive the beer through the beer cooler to the tap, you have a fresh pressed beer that hasn't been in contact with any additional CO₂.

That also means you do not have to buy CO₂ bottles, nor store the full and empty ones, which frees up valuable space.

Yes, a perfect draught beer needs to be cold. With the Modular20 you can simply use your existing beer cooler. And if you are setting up a new installation you can use a standard beer cooler.

No, you can use our DraughtMaster system in the same places you would use a steel installation today.

Yes, there is no difference to the length on steel installations. But to ensure the perfect draught beer quality, please contact our Technical Support.

Together we will figure out whether you need beer pumps (or an external air buffer tank) if the flow out of the tap is too slow.

As with all draught beer dispense systems temperature is a general limitation. A surrounding temperature of over 35 degrees can cause foaming problems when changing the kegs. But DraughtMaster Modular20 handles temperature variance better than other systems because it is air-sealed and there is no added CO₂.

If you have a steel draught beer dispense system at the moment you will need one DraughtMaster keg module per tap and a control module. If you have more than 6-7 taps you will need an additional control unit to build up the air pressure.

Please contact our Technical Support for a personal consultation.

Our new DraughtMaster system allows you to create your own individual system. For further information on installation costs, please contact your local Commercial Support.

It’s been proven that offering a greater choice of draught beers leads to better sales – and more profit for you.

Customers who have converted to our new system saw an increase in total sales, versus a decrease experienced by those who were still using steel kegs. With beer that’s guaranteed to stay fresh and consistent in quality, drinkers are more likely to come back for more. Installing DraughtMaster could prove to be a smart investment.

Contact your local Commercial Support for an individual calculation now.

Please contact your local DraughtMaster team for information on where to source your kegs.

The 5 litre HomeDraught system is an old draught beer system currently only available in Portugal. The system was de-listed in other markets in recent years.

The 5 litre kegs can be sourced through some distributors, please contact your local market for more information.

DraughtMaster is the biggest innovation to happen to draught beer in 50 years. The system keeps beer sealed-in and untouched from the brewery to the moment it comes out of the tap.

Nothing comes into contact with the beer, keeping it perfectly fresh for 6x longer than the old steel keg system.

Extra10 is an easier way of enjoying the DraughtMaster system without the need of having a whole module 20.

This new system allows you to have small kegs of 10L that can be replaced by you while keeping it in a small and compact machine, while also having a brand new mobile app that will keep you connected to its health and quality while monitoring its values.

You can order more than one keg at once since they have a long shelf life (around 6 months). Just keep them ready and away from heat.

Make sure you have a keg with beer inside
Confirm the machine is ready
Confirm that the vertical light is static white so it is ready to pour
Pull the tap until beer comes out
Fill the glass

Open the tower handler in order to remove the lid
Remember to remove the drip tray before opening the tower
Remove the current keg
Clean the chamber
Open the box of the new keg
Insert the keg in the chamber
Close the chamber
Wait for the vertical LED to turn white before starting to pour

Open the chamber
Remove the keg
Clean the chamber
With a tissue, remove any remaining liquid
Remember to do this every time you change the keg

White: Machine is ready. It indicates the quantity of beer left

Orange: Blinking - Indicates the pressure build

Red: Tower is open and not closed correctly. This can also indicate that there's a problem with the machine, please check the Status section

Check if the tube interface is mounted correctly
Check beer tube for kinks
Check if there is air in the chamber when opening it

No. If the Extra10 is not turned on it cannot pressurize the chamber and pour beer.

No, but the keg should be consumed within 30 days of opening. If the machine is powered off, the lid should be opened and any condensation or moisture should be dried out before closing again.

Right now it's not possible to digitally change the beer temperature

Please remember to use a pre-cooled keg
If your keg is not pre-cooled, cooling the beer could take up to 5 hours
If the problem persists, try resetting the machine and verify if the power is connected

Check plug connection to make sure the beer is being cooled. You can also use a pre-cooled keg.
Check keg beer tube for kinks and, if necessary, replace the keg and tube.

The lid or gasket might be dirty or damaged
Carefully clean the gaskets
If the problem persists, please contact support

Remove the keg
Wipe the equipment clean with a clean damp cloth
Remove the tube with connector and valve and clean the chamber

Turn the machine on
Make sure the machine is not connected to another account
Enable bluetooth on your phone
Ensure you are close to the machine
Make sure the machine has its tower open

Inside the app, open your sidebar and enter Outlet Settings
Choose your desired outlet and go to the Extra10 you intend to edit
Write a new name on the Extra10's name field

Inside the app, open your sidebar and enter Outlet Settings
Choose your desired outlet
Write a new name on the name field

Outlets can only be created when adding a new Extra10. During the provisioning of a new machine there is the opportunity to to create a new Outlet or associate it to an existing one.

Inside the app, open your sidebar and enter Outlet Settings
Choose your desired outlet and find the Extra10 you want to remove
Click Delete Extra10 and confirm
This action is not reversible, so make sure you wish to delete before confirming

Inside the app, open your sidebar and enter Outlet Settings
Choose your desired outlet
Make sure the outlet does not have an Extra10 associated
Click Delete Outlet and confirm
This action is not reversible, so make sure you wish to delete before confirming

Inside the app, open your sidebar and enter Transfer Data
This will only work within your current outlet chosen
Choose an Extra10 to be deleted and to transfer its data to another one

Inside the app, open your sidebar and enter Account Settings
Go to the bottom of the screen and fill the current password on the right field
Confirm deletion and your account will be logged out and deleted
This action is not reversible, so make sure you wish to delete before confirming

Inside the app, open your sidebar and enter Account Settings
Change your name or email on the correspondent text fields